On this episode of Agency Nation Radio, Osiris Maldonado, the co-founder of Pronto Insurance in Schaumburg, Illinois, sits down with Will Jones, editor-in-chief of Independent Agent magazine.

Maldonado shares her journey from car sales into agency ownership and explains how educating her staff and the community creates a ripple effect of loyalty and success.

“I always thought, if I ever had an agency, I would do things differently," she says. “A lot of agencies focus on selling a policy to be profitable, not on educating the Hispanic community."

Today, Pronto Insurance is focusing on expanding into new states, entering new lines of insurance, and training licensed agents. As the majority of Pronto's clients and staff are Hispanic, Maldonado is making it her mission to educate her community about insurance and provide a stable, rewarding career for her staff. Find out how she expanded her team and wrote over $4.5 million in personal lines premium in 2022.

Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From Main Street USA to the pages of Independent Agent—we've got the stories you want to hear.

Maldonado was also featured in the September issue of Independent Agent. Check out her interview here or read the full issue online.