On this episode of Agency Nation Radio, host Brian Chapman, agent and owner of Chapman Insurance in Florida, sits down with Cassie Masone, vice president of flood operations at Selective Insurance. Masone, an expert on the National Flood Insurance Program (NFIP), shares insights and experiences from her decade-long involvement with FEMA and her work at Selective.

They discuss the challenges faced during events like Hurricane Ian; the complexities of flood insurance claims, particularly in condominium associations; the importance of education and communication for agents; dispelling misconceptions; and providing clarity on flood insurance coverage. 

“To me, it's clear that customers want more information about flood insurance, more so now than they have in the past," Masone says. “For any agents that are just like, 'I'm not sure if I really want to get into this flood space,' I really think now is the time because people want to talk about it."

Join them as they delve into the evolving landscape of flood insurance and its impact on communities and the insurance industry and walk away with strategies to help you best prepare your clients.

Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From Main Street USA to the pages of Independent Agent—we've got the stories you want to hear. For more, catch Agency Nation Radio on your favorite streaming platform or visit iamagazine.com/podcasts.