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What We’re Not Telling College Grads About Insurance

Most people tell recent college grads to dream big. But are you helping them understand the risks that can get in the way of those dreams?
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Google “college commencement speeches” and you’ll find more than 300,000 results outlining how to write a compelling graduation speech, complete with all the life advice graduates need.

But while most commencement speakers recite lines from Dr. Seuss’ “Oh, The Places You’ll Go” and tell students to dream big, we’re failing to impart one critically important lesson: Some types of risk can get in the way of those dreams. Neglecting to teach the next generation how to properly manage their property-casualty risk exposure does our children a significant disservice.

In the summer months post-graduation, here’s the advice every independent agent and broker should share with their clients’ young adult children.

It could happen to you. Despite feeling invincible, sooner or later, all graduates will have to think about insurance as they “age off” their parents’ policies and face their first losses on their own. For graduates moving to new cities, that could be anything from a burst pipe in their new apartment to an auto accident while driving to work. Helping graduates understand the “when, not if” mindset will ensure they are prepared in their moments of need.

This is particularly important when it comes to liability-related exposures. Graduates may be dismissive about the need to insure the discount-store furniture and hand-me-down contents of their apartments, but they may not realize they need personal liability coverage, which often comes with a renters policy. If a guest sustains an injury at their apartment, they could face significant out-of-pocket costs.

You have a lot to lose. The millennial generation, which includes many new graduates, tends to be highly motivated by social responsibility. This mindset can be a useful way to help you explain the value of liability insurance. If a friend is injured in their apartment, sufficient liability coverage can help ensure graduates have the financial resources to care for them and take financial responsibility for their actions even when they make an honest mistake.

Agents and brokers can give valuable advice by taking the time to clarify the concept of liability and related coverages to new graduates. Because most of them have little to no savings, recent grads often assume they’d have nothing to lose if someone sued them. Most don’t know projected future wages can be taken into account if they’re on the losing side of a lawsuit. Additionally, an M.D. or a J.D. in your signature, or even a well-known last name can make you more of a target of opportunistic lawsuits.

Connect with graduates by taking the time to discuss how liability coverage can help pay for medical expenses and lost wages. Showing them their vulnerabilities helps ground an elusive concept like liability.

One size does not fit all. Most graduates understand insurance as a simple four-step process: You take out a policy, something happens, you submit a claim, you get paid. While they have the theory right, agents and brokers must stress that not all insurance is created equal. Insurance is not a commodity, and if you can educate your clients when they are just beginning to need insurance, you are more likely to keep them in the independent agent channel throughout their lives.

New graduate policyholders also often incorrectly assume the hard work is over once they select a policy. Advise young adults to reevaluate their insurance needs after every major life change: buying a house, getting married, starting a family, acquiring valuable items, hiring household employees or setting up complex financial arrangements like trusts. As graduates chase their dreams and gain more professional experience—subsequently increasing their net worth—their changing risk profile will warrant enhanced protection. While some of those changes might seem far away for new graduates, it’s critical that agents and brokers stress the concept that insurance is fluid as early as possible.

The first few months post-graduation can be stressful for new graduates. It often means big jobs, big moves and other major life changes. Sharing your unique perspective on risk management with your clients’ young adult children as they make this transition can help bring a sense of calm to the proverbial storm. With your guidance today, they might even become your clients tomorrow.

Christie Alderman is vice president of Chubb Personal Risk Services.

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Tuesday, June 2, 2020
Personal Lines